This Sirius-ly sucks

By Steve Outing

As I write this, my speakerphone is playing music from Sirius, because I’m trying to cancel my account with the satellite radio service. It’s been playing for 20 minutes now as I’m on hold waiting for the department that will accept my cancellation. I used to like Sirius. I now think it sucks, big-time.

Why not cancel online? I tried, but they don’t make it easy. I sent an e-mail to customer service, only to be told in a reply that in order to cancel I need to phone in. So then I call in and they keep me waiting for way too long. At least the wait gives me the opportunity to blog this and criticize the company’s dumb customer service policies. Dumb, dumb, dumb. … Sirius should make this process available online. Now Sirius has a former customer who will trash them to anyone who asks about my experience with them.

As to why I’m cancelling, I don’t use it anymore, so it’s a waste of money. In the car I’m more interested in hearing music from my iPod. I used to listen to Sirius online (you get web access as part of the service), but Pandora is MUCH better (and that’s free, no less).

I used to be a supporter of satellite radio. No longer. I think it’s doomed, unless Sirius and XM can figure out how to create an on-demand Pandora-like experience for the car; I might pay for that.

Update: OK, they let me cancel. Took 25 minutes!

Author: Steve Outing Steve Outing is a Boulder, Colorado-based media futurist, digital-news innovator, consultant, journalist, and educator. ... Need assistance with media-company future strategy? Get in touch with Steve!

44 Responses to "This Sirius-ly sucks"

  1. Tim
    Tim 10 years ago .Reply

    Expand your Pandora experience at…

    http://pandorastations.crispynews.com

    Thanks!
    Tim
    Pandora profile: http://www.pandora.com/people/pandorastations

  2. Tim
    Tim 10 years ago .Reply

    Expand your Pandora experience at… http://pandorastations.crispynews.com Thanks! Tim Pandora profile: http://www.pandora.com/people/pandorastations

  3. silverbear
    silverbear 10 years ago .Reply

    I had the same experience with XM: no option to cancel online, long hold times to cancel via phone, abd transfer from one XM rep to a specialized “arm twister” who tried to talk me out of cancelling. The whole satellite radio industry is just too sleazy to bother with right now. It seems to be following an AOL business model: Make it easy to sign up and hard to cancel. My iPod gives me a much better listening experience and doesn’t come with a recurring monthly fee.

  4. silverbear
    silverbear 10 years ago .Reply

    I had the same experience with XM: no option to cancel online, long hold times to cancel via phone, abd transfer from one XM rep to a specialized "arm twister" who tried to talk me out of cancelling. The whole satellite radio industry is just too sleazy to bother with right now. It seems to be following an AOL business model: Make it easy to sign up and hard to cancel. My iPod gives me a much better listening experience and doesn't come with a recurring monthly fee.

  5. Brenda Malone
    Brenda Malone 10 years ago .Reply

    Steve, So glad to be able to chime in on this.
    I USED TO be a Sirius fan–but their billing practices and customer service SUX. In December they charged my credit card for the quarterly service AND the yearly service. All of the reps admitted that it was a mistake, but I had to make over a dozen phone call wasting over 2 hours of my life on this issue which was never correctly resolved.

    But lately, I have noticed that the programming itself SUX. Pay attention, the music stations play the SAME SONGS EVERY DAY. There are enough songs in existence that the same song should not be repeated at least weekly–but EVERYDAY I was hearing the same songs OVER AND OVER. Why pay $13/month for that??

    I had to wait on hold for five minutes before being allowed to cancel. I NOW HATE SIRIUS.

    I will do as you do–listen to my IPOD in the car and the Pandora at work.

  6. Brenda Malone
    Brenda Malone 10 years ago .Reply

    Steve, So glad to be able to chime in on this. I USED TO be a Sirius fan–but their billing practices and customer service SUX. In December they charged my credit card for the quarterly service AND the yearly service. All of the reps admitted that it was a mistake, but I had to make over a dozen phone call wasting over 2 hours of my life on this issue which was never correctly resolved. But lately, I have noticed that the programming itself SUX. Pay attention, the music stations play the SAME SONGS EVERY DAY. There are enough songs in existence that the same song should not be repeated at least weekly–but EVERYDAY I was hearing the same songs OVER AND OVER. Why pay $13/month for that?? I had to wait on hold for five minutes before being allowed to cancel. I NOW HATE SIRIUS. I will do as you do–listen to my IPOD in the car and the Pandora at work.

  7. jim riley
    jim riley 10 years ago .Reply

    i cancellec my service and was charged for the time i didnt have radio service, they shut off my radio but still charged me for a month of service, they said they dont reimburse monthly service.They should have cancelled my service when the month was up.. it seems that there sould be some class action law suit. i ll bet there are a ton of people they have done this to.

  8. Skippy
    Skippy 9 years ago .Reply

    What Jim Riley said! I prepaid for 12 months’ of service and let it lapse, assuming my contract was over. Am now being told I owe for 2 months of service plus a late fee. In the Payment section of their Tems and Conditions, they say you must prepay for service but in the Cancellation section of the same document it says your contract term is indefinite and that service will renew for additional terms of the same length as your original contract until cancelled. I spoke to an attorney, who looked at the langauge and said that this could be considered ambiguous and conflicting. Regardless, I am about ready to throw in the towel and pay these idiots to stop the 3X daily phone calls. Let this be a warning to any others who THINK they are letting their contract lapse but in fact will get stung. I’m way done with these guys

  9. Skippy
    Skippy 9 years ago .Reply

    What Jim Riley said! I prepaid for 12 months' of service and let it lapse, assuming my contract was over. Am now being told I owe for 2 months of service plus a late fee. In the Payment section of their Tems and Conditions, they say you must prepay for service but in the Cancellation section of the same document it says your contract term is indefinite and that service will renew for additional terms of the same length as your original contract until cancelled. I spoke to an attorney, who looked at the langauge and said that this could be considered ambiguous and conflicting. Regardless, I am about ready to throw in the towel and pay these idiots to stop the 3X daily phone calls. Let this be a warning to any others who THINK they are letting their contract lapse but in fact will get stung. I'm way done with these guys

  10. Lane
    Lane 9 years ago .Reply

    I am fed up with sirius.I called twice in the same day and waited 28 mins the first time and 18 mins the second time,all the while preparing my noose.The next day i called and decided to select option 5 ,which is to purchase a new radio, and to my amazment i was on hold for about 30 seconds.They know whats important,new customers! If you are an existing customer you might as well tighten the noose,it will be less painfull

  11. Eric Stauffer
    Eric Stauffer 9 years ago .Reply

    I have tried to call the number the “Customer Care Specialist” told me to call to answer. I have dialed at least 30 times, each time it is busy. My solution was to change the credit card number on file to an older expired card. My guess is that they will get ahold of me when the payment doesnt go through. Wish me luck…

  12. Eric Stauffer
    Eric Stauffer 9 years ago .Reply

    I have tried to call the number the "Customer Care Specialist" told me to call to answer. I have dialed at least 30 times, each time it is busy. My solution was to change the credit card number on file to an older expired card. My guess is that they will get ahold of me when the payment doesnt go through. Wish me luck…

  13. Mitch Walsh
    Mitch Walsh 9 years ago .Reply

    Man these guys suck.. sirius has charged my credit card for the past five months without authorization. and managed to get my new card #from my bank dispite canceling three times. Sirius SUCKS!

  14. Dylan Turnbull
    Dylan Turnbull 9 years ago .Reply

    I hate Sirius as well, and from what I have read the fact that they have been billing us without authorization could constitute fraud. I would like to investigate the option of a class action lawsuit. If anyone is interested could you please email me at dylanturn@gmail.com.

  15. B Field
    B Field 9 years ago .Reply

    Sirius Sucks. I have even bought expensive antenna but it still justs comes and goes. What a waste.

  16. Larry
    Larry 9 years ago .Reply

    What a friggin’ joke Sirius is!

    They have a special number to call… 1-866-527-6040… if you wish to cancel…. This number, SHOCKINGLY, is ALWAYS busy!

    After an hour of messing with this b/s, I call back to the main number, explain my frustration, and the customer service rep “transfers” me to the correct dep’t to cancel… Apparently to Sirius, “transfer” consists of placing the customer on hold for 15 minutes of easy listening and then disconnecting the call.

    After this, I figured I’d give the cancellation line another try… Still busy… I’m stunned.

    I call the main number for a THIRD time, talk to “Ashley”, who tells me, she can cancel the subscription.

    When asked why the first two rep’s could not, Ashley has no answer.

    After this train wreck of an afternoon, I went online and searched for “Sirius cancel busy”…

    Not surprisingly, I quickly came to realize this “waiting out the customer” policy is standard operating procedure over at Sirius.

    Very classy. Why not just get a mask and a gun and knock over a couple of 7-11’s while they’re at it!

    I honestly enjoyed my time with Sirius, the service is well worth the money, and I sincerely hope the merger goes through so I can enjoy the best of both worlds (switching to XM because of baseball programming).

    But something HAS to be done about all those b/s hoops they make you jump through when you wish to cancel.

    There is something VERY questionable (or is it just down right sleezy?) about a company that allows you to sign up and pay online but refuses to allow you to cancel that way.

  17. Larry
    Larry 9 years ago .Reply

    What a friggin' joke Sirius is! They have a special number to call… 1-866-527-6040… if you wish to cancel…. This number, SHOCKINGLY, is ALWAYS busy! After an hour of messing with this b/s, I call back to the main number, explain my frustration, and the customer service rep "transfers" me to the correct dep't to cancel… Apparently to Sirius, "transfer" consists of placing the customer on hold for 15 minutes of easy listening and then disconnecting the call. After this, I figured I'd give the cancellation line another try… Still busy… I'm stunned. I call the main number for a THIRD time, talk to "Ashley", who tells me, she can cancel the subscription. When asked why the first two rep's could not, Ashley has no answer. After this train wreck of an afternoon, I went online and searched for "Sirius cancel busy"… Not surprisingly, I quickly came to realize this "waiting out the customer" policy is standard operating procedure over at Sirius. Very classy. Why not just get a mask and a gun and knock over a couple of 7-11's while they're at it! I honestly enjoyed my time with Sirius, the service is well worth the money, and I sincerely hope the merger goes through so I can enjoy the best of both worlds (switching to XM because of baseball programming). But something HAS to be done about all those b/s hoops they make you jump through when you wish to cancel. There is something VERY questionable (or is it just down right sleezy?) about a company that allows you to sign up and pay online but refuses to allow you to cancel that way.

  18. MLH
    MLH 9 years ago .Reply

    I just spent an hour trying to cancel. I got the same run around of being “transfered to the cancellation department” even though I selected “Cancel My Subscription” from the phone menu? Their excuse is that people sometimes accidentally select that menu option when they don’t mean to, that’s why the customer reps there have to transfer you to a cancellation specialist.

    Then the 30 minute wait time for a cancellation specialist and hang up. I call back and more wait time, then the arm twisting and deal offering, and I’m finally able to cancel.

    My local radio is better, and I can listen to my iPod in my car. The first customer rep actually told me that “Oh, well you can’t get talk shows on your iPod.” No shit, Sherlock.

  19. MLH
    MLH 9 years ago .Reply

    I just spent an hour trying to cancel. I got the same run around of being "transfered to the cancellation department" even though I selected "Cancel My Subscription" from the phone menu? Their excuse is that people sometimes accidentally select that menu option when they don't mean to, that's why the customer reps there have to transfer you to a cancellation specialist. Then the 30 minute wait time for a cancellation specialist and hang up. I call back and more wait time, then the arm twisting and deal offering, and I'm finally able to cancel. My local radio is better, and I can listen to my iPod in my car. The first customer rep actually told me that "Oh, well you can't get talk shows on your iPod." No shit, Sherlock.

  20. Robert
    Robert 9 years ago .Reply

    My wife and I both had Sirius radios installed by Volkswagen. I’ve had both, Sirius and XM and I can state with confidence that XM has fewer choices in programming but a much stronger signal. Also, XM’s customer service is decent compared to Sirius’, which is abyssmal.

    I went to the website to cancel my wife’s radio since she traded in her car and to my surprise you can’t cancel the account. This is THE sleaziest tactic in the corporate Book of Infinite Greed.

    So, I call the customer number and after 45 minutes I give up and send them a scathing email demanding my account be terminated and in contradiction to my written request they actually refused to do it and have forced me to call them and wait for as long as they like or they’ll keep stealing money from my bank account.

    As a side note, when I finally did contact a customer service rep she hung up on me when I told her I wanted my accounts terminated.

    I’ll be filing complaints, both state and federal, to whichever consumer advocacy agencies have authority over Sirius for their immoral and predatory practices.

  21. Robert
    Robert 9 years ago .Reply

    My wife and I both had Sirius radios installed by Volkswagen. I've had both, Sirius and XM and I can state with confidence that XM has fewer choices in programming but a much stronger signal. Also, XM's customer service is decent compared to Sirius', which is abyssmal. I went to the website to cancel my wife's radio since she traded in her car and to my surprise you can't cancel the account. This is THE sleaziest tactic in the corporate Book of Infinite Greed. So, I call the customer number and after 45 minutes I give up and send them a scathing email demanding my account be terminated and in contradiction to my written request they actually refused to do it and have forced me to call them and wait for as long as they like or they'll keep stealing money from my bank account. As a side note, when I finally did contact a customer service rep she hung up on me when I told her I wanted my accounts terminated. I'll be filing complaints, both state and federal, to whichever consumer advocacy agencies have authority over Sirius for their immoral and predatory practices.

  22. Measuredup
    Measuredup 9 years ago .Reply

    Great comment.

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    It is free, easy and fun to use. Measuredup is a great way to complain or praise a company and your review is indexed on the internet so people searching for a company on Google or other search sites can come across your review.

    Using our site is a great way to force a company to listen to you when you have a complaint, suggestion or comment and for companies that you love, writing a review on Measuredup is great free advertising for them.

    http://www.Measuredup.com

  23. Measuredup
    Measuredup 9 years ago .Reply

    Great comment. We created Measuredup for people like you that are involved consumers that want to say something and get their voice heard. Measuredup is a leading Customer Service review site where you can read, write and share Customer Service reviews which can in turn be read and forwarded by thousands of our users and can also be read by the company you are reviewing. It is free, easy and fun to use. Measuredup is a great way to complain or praise a company and your review is indexed on the internet so people searching for a company on Google or other search sites can come across your review. Using our site is a great way to force a company to listen to you when you have a complaint, suggestion or comment and for companies that you love, writing a review on Measuredup is great free advertising for them. http://www.Measuredup.com

  24. Nathan M.
    Nathan M. 9 years ago .Reply

    I have had the same problems that everyone else has. After getting told that i have to call the “misery number” (866-527-6040), and only gettin a busy tone i became very upset. I eventually spoke to some idoit that said that i cannot cancel my service! After cussing him out he offered me to speak to his supervisor. Speaking to this person was great, got my money returned to my credit card, with out any more hassle. My advice is to press to talk to the supervisor, that is all that seems to work.

  25. Nathan M.
    Nathan M. 9 years ago .Reply

    I have had the same problems that everyone else has. After getting told that i have to call the "misery number" (866-527-6040), and only gettin a busy tone i became very upset. I eventually spoke to some idoit that said that i cannot cancel my service! After cussing him out he offered me to speak to his supervisor. Speaking to this person was great, got my money returned to my credit card, with out any more hassle. My advice is to press to talk to the supervisor, that is all that seems to work.

  26. Mike in Colorado
    Mike in Colorado 9 years ago .Reply

    Yeah, I waited on the phone longer than 40 Minutes to cancel my service. I should also note, when I signed up, I did NOT allow for automatic renewal to my card and one day I am balancing my account and walla, there is this charge for Sirius. I tried to call them but could not get through. I also, from day one, tried to log onto the internet site but never could. Called them repeatedly, but never could and they would not fix the issue ever…but, since at the time I liked the service I took it until I got that unexpected charge. Tried to call and call but could never get them on the phone (guess I didnt take enough time out of MY LIFE for them) until I had just had it and had a day off and time to waste and finally did get them to talk to me. They did the age OLD AOL thing and tried to sell me swamp land to get me to stay and about 45 minutes later, they finally said ok and would issue a refund. I have now waited over 4 months for that to happen. In the meantime, my bank card was reissued and it had a different card number. So, tonight (in fact, 20 Minutes ago) I called them AGAIN, and got the sales pitch (ohhh, I should also note, from the day we cancelled, they have called us atleast 2-3 times a day until we answered tonight and heard the message AGAIN they would give the store to get us back…..yet, not one cent refunded yet)……so, I tell them the card is no longer valid and it was when I cancelled but now its not…they tell me to call the bank since they “issued the refund” (yeah, right!!!) This company SUCKS!!! In fact, they are worse that AOL was to cancel. Atleast you could talk to AOL even though they did the same thing and all but threaten you about cancelling service. I paid for the damn unit and thus I should be able to cancel it anytime I like!!!. IF you ever get one, NEVER NEVER NEVER give a card number to them. Even if it is more expensive, keep buying the prepaid cards ONLY!! If you do NOT, you will live to regret it and also be with less cash on hand.

  27. Mike in Colorado
    Mike in Colorado 9 years ago .Reply

    Yeah, I waited on the phone longer than 40 Minutes to cancel my service. I should also note, when I signed up, I did NOT allow for automatic renewal to my card and one day I am balancing my account and walla, there is this charge for Sirius. I tried to call them but could not get through. I also, from day one, tried to log onto the internet site but never could. Called them repeatedly, but never could and they would not fix the issue ever…but, since at the time I liked the service I took it until I got that unexpected charge. Tried to call and call but could never get them on the phone (guess I didnt take enough time out of MY LIFE for them) until I had just had it and had a day off and time to waste and finally did get them to talk to me. They did the age OLD AOL thing and tried to sell me swamp land to get me to stay and about 45 minutes later, they finally said ok and would issue a refund. I have now waited over 4 months for that to happen. In the meantime, my bank card was reissued and it had a different card number. So, tonight (in fact, 20 Minutes ago) I called them AGAIN, and got the sales pitch (ohhh, I should also note, from the day we cancelled, they have called us atleast 2-3 times a day until we answered tonight and heard the message AGAIN they would give the store to get us back…..yet, not one cent refunded yet)……so, I tell them the card is no longer valid and it was when I cancelled but now its not…they tell me to call the bank since they "issued the refund" (yeah, right!!!) This company SUCKS!!! In fact, they are worse that AOL was to cancel. Atleast you could talk to AOL even though they did the same thing and all but threaten you about cancelling service. I paid for the damn unit and thus I should be able to cancel it anytime I like!!!. IF you ever get one, NEVER NEVER NEVER give a card number to them. Even if it is more expensive, keep buying the prepaid cards ONLY!! If you do NOT, you will live to regret it and also be with less cash on hand.

  28. Matt
    Matt 9 years ago .Reply

    wow, you guys had me prepared to wait 20+ min. to cancel my account. I was connected and canceled my monthly sub within 5 minutes of calling. The customer service rep offered me 3 free months but I turned it down because serious siriusly sucks.

  29. Matt
    Matt 9 years ago .Reply

    wow, you guys had me prepared to wait 20 min. to cancel my account. I was connected and canceled my monthly sub within 5 minutes of calling. The customer service rep offered me 3 free months but I turned it down because serious siriusly sucks.

  30. Jubal
    Jubal 9 years ago .Reply

    I’m almost in the same boat as you guys, only i cancelled my account in february 07. Now a collection agency is calling me saying that i owe a measely 20.94 to sirius. How this happend i don’t know, but now i’m forced to call SIRIOUS to work out the issue, not the collection agency. So now i sit, calling their cancellation # getting nothing but busy signals. If this affects my credit rating in any way i will be filing a lawsuit. This is rediculous. I’m not jumping through hoops for these assholes.

  31. Jubal
    Jubal 9 years ago .Reply

    I'm almost in the same boat as you guys, only i cancelled my account in february 07. Now a collection agency is calling me saying that i owe a measely 20.94 to sirius. How this happend i don't know, but now i'm forced to call SIRIOUS to work out the issue, not the collection agency. So now i sit, calling their cancellation # getting nothing but busy signals. If this affects my credit rating in any way i will be filing a lawsuit. This is rediculous. I'm not jumping through hoops for these assholes.

  32. D. Merrick
    D. Merrick 9 years ago .Reply

    I’m having a simliar experience, I’m at the point that I’m going to report my credit card as lost so these shits can keep stealing money from me. I haven’t had an account with them for two years, and they charged my credit card. I’m faced with a blank face of nothing for this crap ass company.

    I can’t log into my account because it doesn’t exist anymore, but I can’t cancel without an accout. There’s something seriously wrong here. How is this not criminal

    If I took $150 out of your wallet, you could call the cops on me. I feel like I have no recourse for these THEIVES.

  33. D. Merrick
    D. Merrick 9 years ago .Reply

    I'm having a simliar experience, I'm at the point that I'm going to report my credit card as lost so these shits can keep stealing money from me. I haven't had an account with them for two years, and they charged my credit card. I'm faced with a blank face of nothing for this crap ass company. I can't log into my account because it doesn't exist anymore, but I can't cancel without an accout. There's something seriously wrong here. How is this not criminal If I took $150 out of your wallet, you could call the cops on me. I feel like I have no recourse for these THEIVES.

  34. Steve
    Steve 9 years ago .Reply

    I had the same problem. Hours on the phone with them trying to cancel but to no avail. Ended up canceling my card. No get this, they mailed me a notice that my service is not terminated but low and behold 3 months later my radio still works????

  35. shotgun 1
    shotgun 1 9 years ago .Reply

    i wish i had read this sooner!my experience with sirius has been a total nightmare for the last 6 months.yet they kept charging my bank account,so i closed the account,yet they persisted. after 2 call,both over 22 minutes on hold,i finally managed by luck, and the threat of legal action to get it canceled!the “customer service representative hung up on the 1st call,so the next call was to the supervisor,with a little better result.
    The bottom line,without going on forever,is
    NEVER,NEVER get tangled up with this mickey mouse operation.there still may be a call to the attorney general over this,but thank God its canceled,the receiver in the junk,the antenna removed,and the bank account closed.

  36. shotgun 1
    shotgun 1 9 years ago .Reply

    i wish i had read this sooner!my experience with sirius has been a total nightmare for the last 6 months.yet they kept charging my bank account,so i closed the account,yet they persisted. after 2 call,both over 22 minutes on hold,i finally managed by luck, and the threat of legal action to get it canceled!the "customer service representative hung up on the 1st call,so the next call was to the supervisor,with a little better result. The bottom line,without going on forever,is NEVER,NEVER get tangled up with this mickey mouse operation.there still may be a call to the attorney general over this,but thank God its canceled,the receiver in the junk,the antenna removed,and the bank account closed.

  37. robbed
    robbed 9 years ago .Reply

    Same thing as others have said. Called in to quit the service twice and go put on hold for over twenty minutes both time. Then I was by the Serius automated system and indicated I did not want the service I was put on hold by the system and the call was not picked up. The Serius policy is the system automaticaly renews. I do not know how this is legal. My account went to collection also. I wish I knew the policy for filing a complaint with the attorney general. Maybe when Serius goes under they can become mortgage bankers.

  38. Dan
    Dan 8 years ago .Reply

    Incident
    I purchased a satellite radio for my girlfriend for Christmas. To activate i called Sirius and paid appox $125 for 1 year of radio service. This service has no contract or term limit and can be cancelled at anytime. Approx six months later i purchased another radio for a different car. I called sirius and they told me they would add the second radio for an additional $6.00 per month payable upfront semi-anually. Approx 3 months later my radios stop working, i called and they told me they were sorry and they made them work, this kept happening about every week and i would call and get the same response. Recently i called them for the last time and asked them why my radio did not work – The customer care rep told me…because i did not have a valid credit card on file with them. I explained that i always pay upfront and they did not need a card number. The customer care rep told me i had to have a valid card on file before he could turn my radio back on. both the rep and myself agree, i do not owe them any money but i have to have the card on file so it can automatically renew next year. I told him i was unhappy with the service, and once i heard the new inflated price, i told him to cancel my service, since their is no contract. Customer rep said ok and we ended the call.

    Damage Resulting
    Now a collection company NCO is harrising me to pay the $78.00 or they will damage my credit. I tried to contact Sirius and they agree with the above info, but say they can not do anything about it because it was sold to a collection angent. I refused to pay for something i did not get. I have not paid and my credit is being damaged. Is there somebody that can help protect consumers from bully gaint companies that have no regard for the law? I will never do business with SIRIUS again and i continue to tell everybody i know how shady they are.

  39. Carl
    Carl 8 years ago .Reply

    I just had a similar thing happen. At the end of 2007 I called to cancel as satellite radio was an expense I didn’t need & I needed to trim our budget to do little things like buy gas & food. It was fuzzy all the time anyway. The top channels are 1. Acquiring signal 2. Antenna error 3. Downloading signal. 4. Downloading channels. 5. Updating channels. etc… Anyway, In Dec. of 2007 a rep. said I could put the account on a 6 month hold, so I did that hoping my situation would change. Well, after about a week I no longer missed the radio, It was around the holidays so it was one of those times where the Stern show does about 3 live shows in a month. They must be the most vacationed/well rested people on the planet. OK, so in June 2008 I called back to say I could not restart the service & cancelled it. I was on automatic pay, & there were no charges on the card. But on 9/15/08 I get a statement from this NCO collections about past due account. I called Sirius & a very nice & helpful lady told me that yes, I did close the account but whoever entered this stuff didn’t do it the right way or something to that effect. She then spoke with a supervisor & she told me that it was a mistake & would be corrected & to check back in 2 weeks to make sure it was corrected. If this goes on my excellent credit rating (near 850) I swear I will file a lawsuit.

  40. RK
    RK 8 years ago .Reply

    I wish I had of read some of these nighmares before I signed up. I too am not too happy with the stations on sirius, the Elvis channel plays the same songs over and over and over and…you get the drift. What a waste of coin satellite radio is, 2 weeks and I am sick of it already.

  41. Gary Thison
    Gary Thison 8 years ago .Reply

    I knew I wouldn’t be alone in my total dissatisfaction with Sirius and their awful changes. There are some great, free alternatives though. Please read my article on Examiner.com at http://tinyurl.com/qy7z39

  42. Craig
    Craig 8 years ago .Reply

    Ah, Sirius. Had been a big supporter, all I really wanted to do was cancel the $2 online portion. Ended up canceling the whole online/2 radio account over the lousy service involved in canceling. Their voice system won’t let you through to even get to the cancellation people, there is no online way to cancel. I finally had to have my bank shut down the credit card it was billed to. The first thing the bank rep did was notice the Sirius billing and said, “Oh, that must be great.” Sure talked him out of that in a hurry. He WAS planning on getting the service.

    Finally got an “urgent” message from them via e-mail with a magic telephone number that got me to a real person. Amazing. I ended up raging for 15 minutes, after being transferred twice. Then she ended with, “so there’s still this $14 due.” I told her she sure as hell wasn’t getting my credit card number again. “We could send you an invoice?” I told her she could expect to see pigs spreading their gosamer wings to soar high over the vast frozen expanse of hell before getting paid. A quick check with her supervisor and cancellation number and fee waived.

    Then these idiots had the gall to call me that night with “special offers” on a recorded conversation to “verify” my information.

    I stopped the idiot dead in his tracks and told him the service was canceled, I wasn’t his customer, and there was no information to “verify.” He stammered more offers, and I interrupted him with a table pounding tirade about lying customer service people, throwing phrases like “what you people are doing is against federal law! If I get one scrap of paper, one phone call, one bill from you idiots I’ll file charges with the state attorney general and the FTC!”

    I heard the guy say to his supervisor, “irate customer,” and I just about lost it. He ended up promising me he would put me on their “do not call list.”

    It took 8 months to reach this point, where I could actually reach a human being to cancel. Biggest joke of a company I ever saw. Wired magazine has them as one of the 10 most fallen technologies in history, along with Palm. Wonder why?

    Stock is down at 5 cents a share, bankruptcy looms. Why put up with lousy service till they pull the plug on their satellite? Quit while you can: call

    >>>> 1-866-325-2846 <<<<<<

    This is the magic number that goes around the voice system. Good luck!

  43. budda
    budda 7 years ago .Reply

    I just cancelled 2 subscriptions after 4 years and I can’t agree more! Sirius is a rip off and the channels stink – even worse after the merger.

    Top 10 reasons to quit Sirius.
    10. Too much vacation time for Howard.
    9. Mary Ann from brooklyn.
    8. Best of the week?
    7. Howard 100 news week in review
    6. Howard says “The fact of the matter” too much.
    5. Robin says “You know” too much.
    4. Too many commercials.
    3. Howard claimed if the merger happened you could pick channels A la carte but as usual he lied.
    2. Lisa G.
    1. Blubber the fudge sponge

  44. nicorellius
    nicorellius 6 years ago .Reply

    I agree wholeheartedly with all you said… Sirius blows! I can’t get away, though, because I love Raw Dog comedy…

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