Cingularly pissed off

By Steve Outing

I remember hearing recently about a website where people share (or should I say, vent) stories of bad customer-service experiences. I need that site. I need to vent!

I’m trying to get a new cell phone to replace my broken one; there’s a particular brand-new model that I want to buy. My service is with Cingular, which is unable to get me the phone, even though it’s listed on its website and a customer-service rep says the warehouse has the model in stock.

Alas, the phone sales people can’t order me a phone. I can’t get it as part of an upgrade because my 2-year contract isn’t over so I’m not eligible. A department that can sell me a phone (at the non-upgrade price) can’t sell me this phone, even though the computer shows that they’re sitting in the warehouse. (Only certain departments have the ability to sell that phone, and none of them can help me.) I can’t order the phone online, because the online system won’t allow me to do that and apply the new handset to my existing account. Physical Cingular stores don’t have the model I want; the sales guy said to order it online.

Pathetic, Cingular. Please join Dell at the top of the bad-customer-service Hall of Shame.

Author: Steve Outing Steve Outing is a Boulder, Colorado-based media futurist, digital-news innovator, consultant, journalist, and educator. ... Need assistance with media-company future strategy? Get in touch with Steve!